Return & Refund Policy

1. Returns

1.1. Eligibility
We do not accept returns for chemicals unless they are damaged or defective upon arrival. If you receive a damaged or defective product, please contact our customer support team within [number of days] days of receiving the package to initiate the return process.

1.2. Return Process
To request a return for a damaged or defective item, please contact our customer support team with your order details and provide photographic evidence of the issue. Our team will guide you through the return process, including providing you with a return authorization number and any specific instructions.

1.3. Return Shipping
In the case of a damaged or defective item, we will cover the cost of return shipping. Our customer support team will provide you with the necessary instructions and arrange for the return shipping label.

1.4. Inspection and Reshipment
Once we receive the returned item(s) and verify the damage or defect, we will arrange for the reshipment of the product(s) at no additional cost to you. Please note that reshipment may be subject to customs regulations and restrictions, which may vary depending on your location.

2. Refunds

2.1. Refunds
We do not offer refunds for chemical products unless the items are proven to be damaged or defective upon arrival. In such cases, we will arrange for the reshipment of the product(s) as per the guidelines mentioned in section 1.4.

2.2. Refund Disputes
If you have any concerns or disputes regarding a damaged or defective item, please contact our customer support team. We will work with you to resolve the issue in a fair and timely manner.

3. Contact Us

If you have any questions or need further assistance regarding our Return & Refund Policy, please contact our customer support team at [ Whatsapp : +86 177 7262 1197]. We are here to help.

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